Support
Something not working, or a question the app did not answer? Start here.
Email support@roadpack.app and we will reply within two working days. Telling us your iOS version, your device, and roughly when the problem happened gets you a useful answer much faster.
Installing Roadpack
Roadpack is free on the App Store for iPhone on iOS 18 or later and iPad on iPadOS 18 or later. It is available in English, French, and Spanish.
- On your iPhone or iPad, open Roadpack on the App Store and tap Get.
- Open Roadpack and start a trip, or join one with the code or link the organizer sent. You can do either as a guest; an account is optional.
- When asked, allow Location and Notifications. Roadpack shares your location only while a trip is active.
The App Store says Roadpack is not compatible
Your device needs iOS 18 or iPadOS 18 or later. Check under Settings → General → Software Update.
I opened an invite link before installing
Install Roadpack first, then tap the invite link again. It opens straight into the trip. You can also type the invite code into Join a trip.
Common questions
Someone in my trip is not showing up on the map
Their vehicle keeps its last known position and is marked as out of contact when their device stops reporting. Usually this is signal. Ask them to check that Roadpack has Location access set to Always or While Using, that Low Power Mode is off, and that the app has background refresh enabled.
My location is not updating for other people
Open iOS Settings → Privacy & Security → Location Services → Roadpack, and confirm that access is granted and that Precise Location is on. Roadpack cannot place you accurately without it.
I cannot join a trip with my invite code
Codes are case-sensitive and stop working once the trip has ended. Ask the organiser to confirm the trip is still running and to resend the code or the invite link.
The Live Activity disappeared from my Lock Screen
iOS ends Live Activities after a period, and will also end them if the device restarts. Reopening Roadpack while the trip is active restores it. Check that Live Activities are enabled in iOS Settings → Roadpack.
Apple Maps opened without my stop
The handoff builds a multi-stop route from the accepted stop. If Apple Maps cannot route to one of the points — a closed road, or a place it does not recognise — it may drop it. Try proposing the stop again, or search the place directly in Apple Maps.
I want to remove a photo I added
Open the photo in the trip and choose remove. You can remove anything you added at any time, and the trip organiser can remove anything from their own trip.
Managing or cancelling Roadpack Pro
Subscriptions are managed by Apple. Open iOS Settings → your name → Subscriptions → Roadpack. Refunds are handled by Apple, not by Roadpack.
Deleting my account
See deleting your account for what happens and how.
Feedback
If something is wrong, or a decision still needed a phone call between cars, tell us. Send it to support@roadpack.app.
Enjoying Roadpack? Rate it on the App Store. A rating is the fastest way for other groups to find it.
Credits
Device model: iPhone 14 PRO by Ciasny, CC BY 4.0. Adapted with Roadpack screens; animation and Apple mark removed.
Contact
Support: support@roadpack.app
Privacy: privacy@roadpack.app
Security: security@roadpack.app